TruConnect is an American company that provides mobile virtual networks and lifeline services to its users. They also provide free cell phones or services to customers in Canada, Mexico, and China eligible for their lifeline program. In this article, we will cover the topics of my TruConnect account, and you will learn the TruConnect SIM card activation guide.
How Do I Activate My TruConnect SIM Card
You will first have to get the TruConnect SIM card from the lifeline program. Then only you can activate your TruConnect account on your phone. Read and follow the method mentioned below to learn everything about the TruConnect SIM card activation guide.
TruConnect SIM Activation Guide
If you are eligible for the TruConnect Lifeline Program and have received the free SIM or even the free phone, you can follow the below steps in the TruConnect SIM card activation guide:
Note: You should be located in Canada, Mexico, or China to use this service.
- Long press the Power button and tap on Power off, as shown below.
- Open the SIM slot of your cell phone and insert the TruConnect SIM card there.
Note: You can do this on your device or the device provided by TruConnect.
- Then, long press the Power button again to Power on your smartphone.
- Open the Phone app on your mobile.
- Now, dial 611 on the keypad.
- You should get a new message saying Welcome to TruConnect. Open the Messages app and check your messages. You have now successfully activated your TruConnect SIM account with the help of this activation guide.
Note: If you haven’t received the message, contact TruConnect Customer care. You can also visit the TruConnect store or contact their helpline number, and they will help you through your activation.
How Do I Setup My SIM Card?
To set up your TruConnect SIM card, you have two options: you can visit any of the TruConnect Store locations or contact their customer care or do it manually.
You can do it manually by following the below steps:
- Power off your mobile by long-pressing the Power button.
- Insert the TruConnect SIM card into the SIM slot of your phone.
- Power on your mobile by pressing the Power button.
- Open the Phone dialer app on your device and dial 611, as shown.
- Now, open the Messages app and check for a new message saying Welcome to TruConnect.
How Do I Activate My TruConnect SIM Card?
You can easily activate my TruConnect SIM card by following the below steps:
- Press and hold the Power button and tap on Power off.
- Open the SIM slot on your device and insert the TruConnect SIM card.
- Power on your mobile and launch the Phone app on your smartphone and
- Dial and place the call at 611.
- Now, you will receive a Welcome to TruConnect message on your Messages app.
Can I Put My TruConnect SIM Card in Another Phone?
Yes. If you already have a cell phone device, you don’t have to get a new TruConnect cell phone to use the SIM card. You can use your previous phone for the same. But, if you have set up your TruConnect SIM account on one device, you cannot transfer it to another device.
How to Unlock a TruConnect SIM Card?
If you are TruConnect SIM card is locked by entering the PIN incorrectly three times, you can unlock your SIM card using PUK (Personal Unlocking Key) code. You can find this in three different ways:
- PUK code will be present at the top left corner of the SIM card package from where it has been snapped out.
- You can by finding it by logging in from the TruConnect Sign Up page.
- Also, you contact customer support or visit the nearby customer service center.
What Network Does TruConnect Run on?
All the services and cell phones provided by TruConnect run on the TDD-LTE, LTE Advanced Long Term Evolution (LTE-A) system.
How Do I Set Up My TruConnect Tablet?
To set up your TruConnect tablet, you need to identify the Operating system running on it. Then follow the below steps:
- Open the Play Store app on your TruConnect Android device.
Note: Open the App Store app in case you are using an iOS device.
- Search for the TruConnect application and tap on Install.
- Proceed to set up your device by opening the application.
How Do I Activate My TruConnect SIM Card on My Phone?
To activate your TruConnect SIM card account, your SIM card provider must have given you a user manual with the complete instructions as the activation process may vary from provider to provider. You can follow the below steps to activate your TruConnect SIM card:
- Power off your phone and insert the TruConnect SIM card in the SIM slot.
- Now, Power on your device back after pressing and holding the Power button for a few seconds.
- Launch the Caller or Phone app on your smartphone and dial 611 in the field, as shown.
- Now, wait for the message saying Welcome to TruConnect to start using the SIM card.
How Do I Activate My Prepaid SIM Card?
To activate your prepaid SIM card, you can follow the below steps:
- Look for the Serial Number on the back of your SIM card.
Contact Customer Care of your SIM service provider and convey the serial number to them you noted in the first step to initiate the activation process. They will activate your SIM card.
What Phone Carrier is Compatible with TruConnect?
What are the carriers that are compatible with my TruConnect account? The TruConnect supports Sprint or T-mobiles network depending on the location it is used in.
Why Does My Phone Say TruConnect Mobile Network Not Available?
The common reasons behind this message are:
- The location does not have support from your network service provider.
- The SIM card must not have been inserted properly. You can remove the SIM card and insert it again.
- There can be some software or hardware issues with your device. You can go to the service center to check for the same.
Can You Use Your Own Phone for TruConnect?
Yes, if you don’t want to get the TruConnect cell phone, you can use your phone for the TruConnect account services.
Is SafeLink and TruConnect the Same Company?
No, both companies provide similar services, but both have their individual existence. They are not the same.
Can You Have Two Government Phones?
Yes, a single household can qualify for multiple government phones so that small families can stay connected with each other.
What’s the Difference Between Lifeline and EBB?
Lifeline is a permanent program that provides affordable access to communication services. At the same time, EBB is a temporary program through which discounts can be applied to the same service plan.
How Do I Add Data to My TruConnect Account?
You can add data using the pop-up plans available on the TruConnect website. You can add the top-up to your plans and pay using a debit card whenever you want to use more data.
